Forgot User Name or Member Code?

Process

1) If you have forgotten your login credentials, select the Forgot UserName/Code? link at the bottom of the login screen.

Click on picture to enlarge

2) Add in your email address and click “Email User Name”.

Click on picture to enlarge

3) Extrack will then display the following message.

Click on picture to enlarge

4) Wait a few minutes and check your email account (including junk mail folder). Extrack will email a list of Member Codes and User Names that your email is associated with.

Click on picture to enlarge